Flagship Retail Store Manager - Pitt St
Sephora Oceania is a division of LVMH- Moet Hennessy Louis Vuitton and our aim is to animate the most loved beauty community in the world. We opened our first store in December 2014 and now operate 20 stores including two flagships in Australia and one in New Zealand. Our success is built on innovation, a unique product portfolio, market-leading digital capability, and our exceptional people!
About the Role
Reporting to the District Manager, you will be responsible for overseeing the client services, people development, merchandising and operational functions of your store to deliver on KPI’s and maximize profitability whilst maintaining the SEPHORA values and culture. You will set the expectation for unsurpassed customer service and can demonstrate and entrepreneurial spirit. Your key duties include:
- Develop strategies to grow the business via leveraging the client loyalty program, events, product knowledge and services
- Monitor daily, weekly and monthly sales results and communicate to the relevant teams and stakeholders
- Train, coach, delegate and motivate Assistant Store Managers and Supervisors to develop their leadership and business skills
- Maintain optimum store staffing levels to deliver an exceptional client experience whilst adhering to budgetary goals
- Recruit, interview, and hire staff members with the assistance of HR
- Conduct and ensure fair and timely performance evaluations of all staff members.
Skills and Experience Required
The Flagship Store Manager must be a dynamic, attentive and inspiring leader who has mastered balancing commercial needs with people needs.
- Proven record of accomplishment in managing large format retail stores, experience in multi-site management or even area/regional management.
- A minimum of 5+ years of retail management experience and in a current retail facing role
- Contagious passion and energy – your strong leadership skills will foster an positive team culture
- A history of exceeding sales targets and KPI’s
- A commitment to working a seven day rotating shift roster which may include weekends, before and after store hours and evenings
- Sound PC, literacy and numeracy skills
In Return We Offer
You will get the chance to attend our amazing training programs, receive hefty store discounts and get your hands on some unreal products!
How to Apply
Polish up your CV and unlike your skincare routing, don’t wait until the morning or night to apply, click on the lick and apply today!