CRM & E-Commerce Executive
Sephora Oceania is a division of LVMH- Moet Hennessy Louis Vuitton and our aim is to animate the most loved beauty community in the world. We opened our first store in December 2014 and now operate 20 stores including two flagships in Australia and one in New Zealand. Our success is built on innovation, a unique product portfolio, market-leading digital capability, and our exceptional people!
About the Role
Reporting to the Head of E-Commerce, the CRM and E-Commerce Executive will be responsible for defining and implementing the CRM strategy for ANZ and will play a fundamental role in developing analytical sophistication for the e-commerce business as a whole. Job responsibilities include:
- Manage and implement the overarching CRM communication strategy for the ANZ business
- Manage the CRM platform for the ANZ business and develop customer journeys and campaigns with the wider e-commerce team.
- Provide in depth analysis on e-commerce trends and report on weekly results and key promotional campaigns
- Develop the e-commerce forecasts and daily phasing for the e-commerce business.
- Provide monthly reporting on Active Customer numbers and develop strategies to achieve targets
- Provide ad hoc customer analysis and insight reports for multiple teams within the business
- Develop and maintain the AU and NZ Customer profile reports for the business.
Skills and Experience Required
To be successful in the role, you will meet the following criteria:
- SQL and relational database proficiency
- Strong commercial acumen, preferably with retail and e-commerce experience
- Working knowledge of digital marketing technologies
- Track record of leading cross-functional project teams
- 4-6 years of experience, out of which at least 3 in CRM
- Able to travel independently including weekends and internationally, as required
In Return We Offer
You will get the chance to attend our amazing training programs, receive a generous remuneration package (70k-76k) and hefty store discounts, and get your hands on some unreal products!
How to Apply
Polish up your CV and unlike your skincare routing, don’t wait until the morning or night to apply, click on the lick and apply today! Due to COVID-19, shortlisted candidates for face-to-face interviews will be replaced with Zoom video interviews.